Shipment monitoring for online shops

A single "where is my order?" email costs you time, customer trust, and potentially the customer. ShipTriage catches delivery exceptions the moment they happen so you can act before customers even notice a problem.

Automatic exception detection

Failed delivery attempts, wrong addresses, customs holds, stale shipments. ShipTriage flags them and assigns priority so you handle the urgent ones first.

Instant notifications

Get alerts via Email, Slack, Teams, Telegram, Discord, or PagerDuty. Your customer service team knows about problems before customers do.

Easy integration

REST API for creating shipments from your shop backend. CSV upload for bulk imports. Webhooks for feeding events into your OMS or CRM.

GDPR-compliant

Data stays in the EU. No third-party trackers. Strict tenant isolation. Built for the compliance requirements EU businesses actually face.

How it works for e-commerce

  1. 1
    Import shipments — via API when you create a shipping label, or upload a CSV batch
  2. 2
    We monitor carriers — polling DHL for status updates on a schedule
  3. 3
    Exceptions are triaged — priority assigned based on type and duration
  4. 4
    Your team is notified — via your preferred channels, instantly
Start free

No credit card required. Set up in under 5 minutes.